Terms, cancellation & privacy
These policies apply to every booking made with Mukhiya Home Cleaning. Questions? Write to nandanmukhiya5389@gmail.com.
Terms of service
- Prices shown are estimates based on the area and extras you enter. Our supervisor confirms the final amount on site before starting work.
- We do not collect payment online. Payment is due to our team after the service is completed.
- Please ensure water and electricity are available at the property on the scheduled day.
- Valuables and fragile items should be secured by the customer before the team arrives.
Cancellation policy
- Cancellation is free at any time before a professional is assigned to your booking.
- After assignment, cancellations on the day of service may attract a visit charge if the team has already travelled.
- You can cancel from the Track booking page using your booking ID and phone number, or by calling us.
- We may cancel a booking due to staff unavailability or unsafe site conditions; you will be informed with a reason and offered a new slot.
Reschedule policy
- Reschedule requests are submitted from the Track booking page and take effect once our team approves them.
- Rescheduling is free up to 12 hours before the slot, subject to availability.
- Weekend and same-day slots may carry an additional charge shown at booking time.
Reviews policy
- Only customers with a completed booking can post a review, and each review is linked to its booking ID.
- We display first name and last initial only. We never publish your phone number, email or address.
- Reviews that contain abuse, personal data or unrelated content may be removed by our moderators.
Privacy policy
- We collect your name, phone, email and address only to schedule and deliver your cleaning service.
- Your contact details are shared with the assigned professional for the duration of the job only.
- We keep booking records for accounting and support. You can ask us to delete your data by email.
- We do not sell your data or use it for third-party advertising.